Customer Support FAQ

Credit cards

Which Credit Cards does BdC offer?

We offer a range of convenient credit cards from VISA and MasterCard. See our Credit Card page for more information.

There is an incorrect transaction on my statement. What should I do?

If you notice someting wrong on your statement, you may be the victim of fraud, skimming or simply a human mistake. Please visit one of our branches, call our customer support department or contact your account manager as soon as possible.

How can I check my Credit Card balance?

You can check your Credit Card balance at any Banco di Caribe ATM and other ATMs with a VISA logo that allow that service or through your Banco di Caribe Online system.

What should I do when my Credit Card is lost or stolen?

Report a lost or stolen card immediately.

During business hours:

Please call (5999) 432 3323 or your local branch.

After business hours, during weekends or holidays:

Please call (5999) 522 7777

Where can I use my Credit Cards?

With your Banco di Caribe Credit Card, you can pay virtually anywhere, and it gives you the purchasing power to make that must-have item yours right away. In addition, many car rentals, hotels and online stores require you to have a credit card, making it a truly essential tool for modern life, travel and business.

What do I need to apply for a Credit Card?

When applying for a credit card, you will need to bring the following documents to one of our branches:

Two recent salary slips,
An employer’s declaration
A valid form of identification

Please keep in mind that when applying online you will receive a confirmation email with all this information.

How do I apply for a Credit Card?

Applying for a Credit Card is easy. Please click here, visit one of our branches or contact your account manager.

Do I need to have an account to apply for a Credit Card?

Yes, having a current account at Banco di Caribe is required when applying for a Credit Card.

How long will it take to receive my Credit Card?

You can pick up your Credit Card five business days after we have received and approved your application.

How do I pay back my outstanding Credit Card balance?

For your convenience, we offer you the choice of three different repayment methods:

Minimum payment: 5% of your outstanding balance is automatically debited from your current account monthly.
Full payment: Any outstanding balance is debited monthly from your current account; this can be done by using the Bill Payment feature in BdC Online;
Fixed payment: An agreed amount is debited monthly from your current account;

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Weekdays:

All Branches: 8AM - 4PM

Sambil: 10AM - 5PM

All Saturdays:
Sambil: 10AM - 2PM

Click here for opening hours during our Sta. Maria branch remodeling

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