Customer Support FAQ

Documents and administration

How can I request a copy of a statement?

Requesting a statement is easy. Call us at (5999) 432 3200, contact us or visit one of our branches. You can also download an e-statement from BdC online.

We are able to retrieve statements up to 10 years old. You can pick up your statement within two business days, or have it picked up by someone else carrying a valid ID, a letter of authorization signed by you, and a copy of your valid ID.

What are the costs for a copy of a statement?

The fee is ANG 5,30 for each monthly statement requested.

How can I obtain an interest letter?

At the beginning of each year, your interest letter(s) will be sent to you for free.

If you need a copy, you can request one at an additional charge by calling us at (5999) 432 3200, e-mailing us at info@bancodicaribe.com or by visiting one of our branches. You can pick it up at the branch of your choice after two business days.

Users of BdC Online can download the interest letter for free as soon as they receive the notification that it is available.

How to obtain a balance letter for a personal loan?

If you need a balance letter, you can request it by calling us at (5999) 432 3200, e-mailing us at info@bancodicaribe.com or by visiting one of our branches. You can pick up your balance letter on the first Wednesday following your request.

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Sambil: 10AM - 5PM

All Saturdays:
Sambil: 10AM - 2PM

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